As a wedding planner, I learned more about diplomacy than a degree in international politics probably ever could! What helped me deal with situations with extraordinarily irrational elements was developing empathy and being a consummate professional, and event planners can do so easily with a little forethought. Here’s how.
1. Try to Figure out What’s Going On.
No need to actually ask the person what their problem is (unless you feel it’s appropriate!) – but perhaps you overheard the bride talking about her deceased father, or the party host talk about being laid off recently. Something could be going on in their lives that while it doesn’t excuse their behavior, it allows you to give them a pass so you don’t overreact.
This is the end result you want to get for your clients – all smiles after a great evening. You can get there the easy way, or the hard way, depending on how well you set boundaries.
2. Event Planners need to Be Kind but Firm when things get Personal.
For wedding planners especially, it’s important to remember while your clients are in an emotional space, you are not. You are at work, being a professional. It’s no different than a bank teller or a financial planner – you wouldn’t expose them to the latest fight with your mom or cry on their shoulder, would you? So your clients should treat you professionalism as well. It’s as easy as saying, “I understand where you’re coming from, but my job is to create and run a beautiful wedding day. When you have resolved your personal issues, let me know what your final decision is. Let’s talk now about the dessert table (change the subject.)
3. Be Clear in your Legal Agreements about Services.
If a client wants you to research 15 photographers when 5 would suffice, there should be a limitation in your contract where you reserve the right to charge additional when their needs go over and above reasonable limits. This should be clearly stated BEFORE they hire you, too.
For more information about consultation and education for event planners, click here. Happy Planning!